FAQs - Assessment and Intervention Services

​1. How can someone make contact with the Assessment and Intervention Services within Aġenzija Sapport?

A person with disability who requires support from the professionals within Aġenzija Sapport can either phone on 2256 8000 or come to the Agency’s offices at Patri Ġwann Azzopardi Street, Santa Venera, to discuss the felt need with our Intake team. Family members or any other professional who is already working with the person can also refer a person with disability.

2. What are the opening hours of Aġenzija Sapport in which contact can be made with the professionals within the Assessment and Intervention Services?

Opening hours are from Monday to Friday between 08:00 and 16:30. During these hours there is always a person following intakes and will be available to answer any queries about the services offered by the Agency and other services.

3. Will it take long until my case is assigned?

Each situation/case presented to the Assessment and Intervention team is taken into consideration and assessed. Clients will be assigned to the relevant professionals depending on their individual needs. There is a waiting list for certain services and clients will be seen according to their presenting need at the earliest convenience. 

4. What is the role of the Social Worker?

Following the allocation of the case, the Social Worker will establish contact with the referred person and will plan a visit at home with him/her and/or the family. The Social Worker will assess the situation in depth with the person needing the service and/or the family and these will also be involved in any decision taken or service applied for. The Social Worker will keep contact with the service user and the family for as long as this is necessary.

5. What is the role of the physiotherapist?

The role of the physiotherapist is to assess, treat and help prevent physical and functional difficulties caused by disability, illness or injury in individuals. Physiotherapy views human movement as central to the health and wellbeing of individuals and aims to maximize movement potential via promotion, prevention and intervention. 

Clients referred for physiotherapy will be vetted for eligibility to the service. The physiotherapy process involves a comprehensive assessment to determine physiotherapeutic needs, intervention to achieve the set goals and discharge planning.

6. What is the role of the Speech and Language Pathologist (SLP)?

Clients referred for Speech and Language Pathology service shall be accepted unless they are receiving similar service elsewhere. The speech and language pathologist administers relevant assessment and plans individualised intervention programs with the client and his/her family/carers. The role of the SLP revolves around the care of the individual client, his/her family and education of the community. 

7. What is the role of the Occupational Therapost (OT)?

Occupational Therapy is a client-centred Allied Health profession, which promotes health and wellbeing through the therapeutic use of daily activities – Occupations. The primary goal of Occupational Therapy is to facilitate individuals to participate in activities of everyday life to enhance their function, independence and quality of life. 

Following the allocation of the case, the Occupational Therapist will establish contact with the referred person. The Occupational Therapist will carry out a comprehensive initial assessment and guide the person accordingly. A plan of intervention will be discussed with the person/family and caregivers. Contact shall be maintained throughout the process of intervention until discharged. 

8. I am concerned that my personal information is given to people that I do not know. What does the Agency do with my personal data?

Aġenzija Sapport abides by a strict data protection policy and in line with GDPR. All information is kept on record within the service. Information is only transferred to other services or third parties with the consent of the person involved or as required by law. Personal information is retained for the duration of the service and as stipulated in the Agency’s Data Protection and Retention Policy and is seen only by the team and professionals involved on the service. Service users can contact our Data Protection Controller to receive further information pertaining to their rights on gdpr.sapport@gov.mt

9. Do I have access to my records?

You may request access to your records by sending an email to our Data Protection Officer on gdpr.sapport@gov.mt

10. I am a person with a disability. How will I be involved in the decisions taken about my needs? 
The Agency will discuss the plan of services with the persons with disability whenever possible. Furthermore, the Agency also provides easy-to-read versions of forms and important documents thus making same information accessible to persons with a disability.