FAQs - Social Work Services

1. How can someone make contact with the Social Work Services within Aġenzija Sapport?

A person with disability who requires support from the Social Work Services within Aġenzija Sapport can either phone on 2256 8000 or come to the Agency’s offices at Patri Ġwann Azzopardi Str, Santa Venera, to discuss with one of the Social Workers. A person with disability can also be referred by family members or any other professional who is already working with the person.
2. What are the opening hours of Aġenzija Sapport in which contact can be made with the Social Work Services?

Opening hours are from Monday to Friday between 08:00 and 16:30. During these hours there is always a Social Worker who is on intake and therefore available to answer any queries about the services offered by the Agency and other services.
3. Will it take long until I am assigned a Social Worker?

Each situation / case presented to the Social Work Services is assessed and when this is considered to be as urgent, it is given priority. All the other new cases which are referred are placed on a waiting list and the case is assigned to a Social Worker at the earliest possible.
4. What is the role of the Social Worker?

Following the allocation of the case, the Social Worker will establish contact with the referred person and will plan a visit at home with him/her and/or the family. The Social Worker will assess the situation in depth with the person needing the service and/or the family and these will also be involved in any decision taken or service applied for. The Social Worker will keep contact with the service user and the family for as long as this is necessary.
5. I am concerned that my personal information is given to people that I do not know. What does the Agency do with my personal data?

Aġenzija Sapport abides by a strict data protection policy and in line with GDPR. All information is kept on record within the service. Information is only transferred to other services or third parties with the consent of the person involved or as required by law. Personal information is retained for the duration of the service and as stipulated in the Agency’s Data Protection and Retention Policy and is seen only by the team and professionals involved on the service. Service users can contact our Data Protection Controller to receive further information pertaining to their rights on gdpr.sapport@gov.mt
6. Do I have access to my records?

You may request access to your records by sending an email to our Data Protection Officer on gdpr.sapport@gov.mt

7. I am a person with a disability. How will I be involved in the decisions taken about my needs?

The Agency will discuss the plan of services with the persons with disability whenever possible. Furthermore, the Agency also provides easy-to-read versions of forms and important documents thus making same information accessible to persons with a disability.