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About Us
The Agency
The Executive Team
Who We Are
Licencing and Compliance
Consultative Committee
EU Projects
Latest News
Accessibility Statement
Sitemap
Services
Assessment and Intervention Services
Helpline
Blue Badge Service
Overview
Eligibility
How to apply
Required documents
Renewal and Termination
Community Services
Overview
Eligibility
Referrals to the Community Services
Ġirasol Community Hub
ICLM
Overview
How to access the service
Direct Payment
Independent Community Living scheme
Personal Assistance Fund
Day Services
Overview
Referrals and Assessments
Current Centres
Residential Services
Overview
Referrals and Assessments
Reviews
NGO Service
Respite Services
Sign Language Interpretation
STILC
ACTU
Way to Work
FAQs
Public calls and vacancies
Public Calls
Vacancies
Student Placements
Resources
Resources for Persons with Disabilities
Online Webinars
Covid-19 Information
Publications
Legislation
Contact us
Research Requests
Useful Links
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Helpline for persons with disability
Helpline for persons with disability
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This helpline is aimed for persons with disability and their family members to initiate contact with Aġenzija Sapport when they require any service from the Agency. It is aimed to be the first point of contact, where the caller’s needs are registered and forwarded directly to the Agency department or team providing the requested service.
One may also call the helpline to enquire about the service they may already have requested, to put forward any issues that they may be experiencing with the service being provided, or to provide suggestions regarding any of the Agency’s services.
The helpline can be accessed Monday to Friday between 08:00 - 16:00 by calling on Freephone 153. One is then directed to press 5 to get connected to the helpline team within Aġenzija Sapport. Trained personnel will take the callers’ details in order to be able to process the request for service.
Data provided by you shall be treated in the strictest confidence and will be processed within the parameters of the General Data Protection Regulation (EU) 2016/679 (GDPR), the Data Protection Act (Cap. 586.) and Confidentiality Policy of the Agency. Such data may be retained by Aġenzija Sapport or transferred to third parties to provide you with the best possible service or otherwise as required by law. Data about you may also be collected from third parties for these purposes.
For a short feature on the helpline, click this link.