At
the intake stage the situation is reviewed by Social Workers from the Sapport Assessment and Intervention team, who conduct
the initial contact with the person with disability and assess their needs and
refer the service user to the respective board to be allocated a subsidy for
personal assistance.
Once this request is approved and service commences, the
ICLM administration team will follow and process the monthly claims.
When it is
deemed that the situation does not entail the need for social work services the
situation is passed on to the ICLM professional team. The ICLM would then be
responsible for following and assessing the situation, creating an ISP (Individual Support Plan) for the
service user and working in tandem with the service user and the outsourced
Support Worker for the benefit of the service user as well as processing of
monthly claims.
If on the other hand the situation is kept within the Sapport Assessment and Intervention team, the Monitoring team would only process the monthly
claims.