​Public Authority

Aġenzija Sapport

 

 

Description of the department/directorate/entity’s structure

About – Aġenzija Sapport

 

 

Description of the department/directorate/entity’s functions and responsibilities

About – Aġenzija Sapport

 

 

General description of the categories of documents the department/directorate/entity holds (including exempt documents)

  • Client documentation
  • HR documentation
  • Records related to policy development and review including research requests.

 

 

Description of all manuals and similar types of documents which contain policies, principles, rules or guidelines in accordance with which decisions or recommendations are made in respect of members of the public (including bodies corporate and employees of the public authority in their personal capacity)

Policy Framework which include polices applicable to the general public:

  • Policy 7 – Threats and Violent Behaviour towards Service Users
  • Policy 14 – Equal Opportunities Policy
  • Policy 16 – Recruitment Policy
  • Policy 17 – Students on Placement Policy
  • Policy 43 – Data Protection and Retention Policy
  • Policy 45 – CCTV Surveillance Policy

 

Manuals of Procedures (MOPs):

  • MOP – Aġenzija Sapport Fleet
  • MOP – Preventive Maintenance Procedure
  • MOP – Professional Advisory Prevention Team
  • MOP – Day Services
  • MOP – My Programme (Community) Service
  • MOP – NGO Agreements
  • MOP – Supported Indpendent Living (Residential) Services
  • MOP – Social Work Services

 

Directives:

  • Directive 3 – Elimination of Requirement to Produce Civil Status Agreement
  • Directive 4.2 – Standards for Service of Excellence offered by the Public Administration to the Public and Public Employees
  • Directive 6.1 – Consultation Exercises with Stakeholders
  • Directive 7.3 – Delegation of Authority to effect Recruitment, Promotions and Industrial Relations in the Public Sector
  • Directive 16 – Governing Framework for Preventing and Managing Conflicts of interest in the Public Administration

 

 

Statement of the information that needs to be available to members of the public who wish to obtain access to official documents from the public authority, which statement shall include particulars of the officer or officers to whom requests for such access should be sent

The FOI officers of Aġenzija Sapport may be contacted by e-mail on foi.sapport@gov.mt or by telephone +356 22568000.

 

FOI requests may be submitted by e-mail to foi.sapport@gov.mt through the FOI Portal www.foi.gov.mt via the e-ID or through the online form.

 

 

Details of Internal Complaints Procedure

An applicant whose request for information is refused, or who is otherwise not satisfied with the information provided, its format or the extension of the deadline for the submission of the notification indicating whether a request would be met or not, may address a complaint to the Authority.

 

The complaint should be addressed to the Authority’s FOI Officer, who shall bring the complaint to the attention of the officer responsible. The officer responsible shall reply to the applicant within 10 working days from the receipt of the complaint. The applicant shall also be informed that he or she may appeal the decision or otherwise address a complaint to the Information and Data Protection Commissioner in accordance with the Freedom of Information Act (Cap. 496 of the Laws of Malta).

The officer responsible shall inform the applicant of the decision taken with respect to his or her complaint, and in the event of confirmation of a decision not to release the pertinent information, shall explain the reasons thereof. Whenever the applicant’s complaint is related to the format of the information provided or to an extension of the deadline for the submission of the notification indicating whether a request would be met or not by the Authority, and the original decision is upheld, the applicant shall be given an explanation as to why his or her complaint cannot be positively addressed.

 

An applicant may also make use of the Internal Complaints Procedure to report failure to meet deadlines or to send notifications. In those cases where the request for information can be met but has not been met within the deadlines specified by the Act, the officer responsible shall waive any applicable fees for the submission of information.

 

 

Other Information

Complaints may be submitted to the Public Authority by e-mail to foi.sapport@gov.mt through the FOI portal www.foi.gov.mt via the e-ID or through the online form.

 

Further information with regards to the Freedom of Information Act can be found on www.foi.gov.mt.

 

 

Public Authority Contact Details

Contact – Aġenzija Sapport