The Aġenzija Sapport helpline – Freephone 153 is aimed for persons with disability and their family members to initiate contact with Aġenzija Sapport when they require any service from the Agency. It is aimed to be the first point of contact, where the caller’s needs are registered and forwarded directly to the Agency department or team providing the requested service.
One may also call the helpline to enquire about the service they may already have requested, to put forward any issues that they may be experiencing with the service being provided, or to provide suggestions regarding any of the Agency’s services.
The helpline can be accessed Monday to Friday between 08:00 – 16:00 by calling on Freephone 153. One is then directed to press 5 to get connected to the helpline within Aġenzija Sapport. Trained personnel will take the callers’ details in order to be able to process the request for service.
Data provided by you shall be treated in the strictest confidence and will be processed within the parameters of the General Data Protection Regulation (EU) 2016/679 (GDPR), the Data Protection Act (Cap. 586.) and Confidentiality Policy of the Agency. Such data may be retained by Aġenzija Sapport or transferred to third parties to provide you with the best possible service or otherwise as required by law. Data about you may also be collected from third parties for these purposes.